If you have a concern or complaint, please tell your advisor so they can fix it. Otherwise you can contact our internal complaints scheme by email on: complaints@nzinsurance.net.nz. If we cannot agree on how to fix the issue or if you decide not to use the internal complaints scheme, you can contact Financial Services Complaints Limited. This service will cost you nothing, and will help us resolve any disagreements. You can contact them at Level 4, 101 Lambton Quay, Wellington 6011, by email on: complaints@fscl.org.nz or by telephone on: 0800 347 257 or +64 4 472 3725